Need help with a gardening product or an existing order? The Sylvenaro customer support team can assist with product questions, order updates, shipping information, returns, payments, privacy-related requests, and other store-related concerns.
Customer support for Sylvenaro is provided by our customer service team.
Email: service@sylvenaro.com
When contacting us about an existing purchase, please include your order number and the email address used at checkout. This will help our team locate your order and assist you more efficiently.
If your order arrives damaged, defective, incomplete, or incorrect, please include clear photos or videos showing the item, packaging, and shipping label where applicable.
Please contact us before returning any item. Our customer support team will review your request and provide the appropriate return instructions.
We aim to respond to all customer inquiries within 1–2 business days. Requests involving shipping carriers, payment providers, order investigations, or other matters may require additional review time.
Contact Phone Number: +1 (951) 631-8110
Hotline Service Hours: PDT 9 AM–6 PM
Sylvenaro is operated by HK SmartStack Technology Limited.
Address: Room A357, 3/F Sun Hing Indutrial Building, 46 Wong Chuk Hang Road, Wong Chuk Hang
Email: service@sylvenaro.com